FAQs

HOW CAN COUNSELLING HELP?

Counselling provides an opportunity to talk through and explore problems with a person who is trained to listen attentively and guide you through the process. It can lead to a greater understanding of the impact your experiences have on one’s life, work, and relationships. Counselling can also help us manage anger and anxiety, and develop improved communication skills. For further information Contact Us today.

IS ALL COUNSELLING THE SAME?

No, there are many different methods and approaches to counselling. Your counsellor will talk to you about their approach based on their speciality and your requirements. Find out more about types of therapies here.

WHAT TYPES OF THERAPY ARE AVAILABLE?

Our team provide a range of approaches including but not limited to:

  • Cognitive Behavioural Therapy (CBT)
  • Person Centred Approach
  • Psychodynamic Approach
  • Solution/Time Focused Therapy
  • Relationship Therapy
  • Systemic Approach
  • Mindfulness
  • Eclectic
  • Integrative
WHO WILL BE MY COUNSELLOR?

All About People Ltd have a team of experienced and accredited counsellors specialising in many different problem areas. When you first contact us, we take time to understand your needs and, in conjunction with the clinical director Miriam Bannon, we allocate the counsellor who can best meet those needs.

HOW MANY SESSIONS WILL I NEED?

Some people need short term help (one to six sessions) while others see counsellors over a longer period of time. During your first session, your counsellor will discuss this with you and help you consider what is the best option for you.

HOW QUICKLY CAN I GET AN APPOINTMENT?

Appointments are available Monday to Friday from 9am to 7pm. Earlier appointments and weekend sessions can be organised subject to counsellor availability. As we understand how difficult it may be to decide to have counselling, all appointments, dates and times are confirmed within 24 hours of your initial contact, and all ‘first appointments’ take place within one week of contacting the practice. Make an appointment today – contact us.

HOW CAN I BOOK AN APPOINTMENT?

Appointments can be booked over the phone or by email. Make an appointment today – contact us.

HOW MUCH WILL IT COST AND HOW DO I PAY?

Self-funding clients pay the therapist at the end of each session. Corporate clients are paid for through their employer. Payments can be made by cheque or in cash. Sorry, we are currently unable to accept card payments. Fees are charged by the hour and range from £60 depending on your requirements. Family Fees are based on your family’s requirements. Fees will be discussed and confirmed with you before your first appointment. Corporate rates are agreed with individual organisations, and invoicing procedures do not compromise client confidentiality.

WHAT HAPPENS IF I NEED TO CANCEL?

No charge will be made for appointments cancelled with a minimum of 24 hours notice. Appointments cancelled with less than
24 hours notice will incur a full fee cancellation charge, as will missed appointments.

Terms & Conditions

We will endeavour to provide appointments on a mutually agreeable date and time with a therapist most suited to your needs/situation.

Clients pay their therapist at the end of each session by cash or cheque.

We request 24 hours notice to cancel any appointments. We will endeavour to fill a cancelled appointment, but we reserve the right to charge the full session fee for short notice cancellations if we are unable to re-book them.

Confidentiality is assured with the following legal exceptions:

  • Abuse or neglect of a child that is current and not historic.
  • Involvement in criminal or terrorist activities.
  • If we are ordered to disclose information by a court of law.

Confidentiality is only breached in extreme and rare circumstances, and not until every other option has been explored, including consultation with the Clinical Director and, where necessary, the professional body the British Association of Counsellors and Psychotherapists (BACP). www.bacp.co.uk

The client or clients will be encouraged to act on their own behalf with the support of their therapist should any of the above situations arise.

In the event of a complaint or concern arising about the service you have received from the therapists or staff at All About People Ltd services we suggest speaking to the person in question in the first instance. If this does not provide a satisfactory outcome, please contact the Clinical Director, Miriam Bannon or Gilly Franklin to discuss the matter further. To view a copy of our complaints procedure please contact us.

To talk to someone
Today, call us on
01926 882521
Or send us an email

All About People Ltd,
50 Holly Walk,
Leamington Spa,
CV32 4HY.

© 2017 All About People Ltd | Counselling Services